FAQs
Screen Printing
What is the minimum order?
Our minimum order for screen printing is 36 pieces (garments) for 1-4 colors and 60 pieces for 5+ colors.
Do you offer price breaks for larger orders?
Pricing tiers for screen printing must feature both the same design and ink color. Our pricing tiers begin at a minimum order of 36 pieces. The first savings level starts at 72 pieces, followed by 144, 300, and 500 units.
How Long Will My Order Take to Complete?
Upon final art approval, the majority of screen printing orders are typically processed and ready within 10 business days. Our production turnaround times may be affected by delivery of garments, large orders and seasonality.
Do You Offer a Rush Service?
We understand the importance of rush orders, and we are more than happy to accommodate them. Feel free to request a rush order, and we will do our best to expedite it to meet your specific needs. However, please note that for rush orders, there may be an additional upcharge. Rest assured, we will communicate any additional costs before finalizing your order.
Do you have set-up fees?
Screen Printing: For each color in a design, a separate individual screen is necessary. The cost for each screen is a one-time fee of $25 per design or imprint location. For instance, if your design includes both a back print and a left chest print, they require separate screens as they differ in size and positioning.
There may be additional fees for vectoring artwork or a design required for screen printing. Our vectorization fee is $50.
Embroidery
What is the minimum order?
Our minimum order for embroidery is 6 pieces of the same design.
How Long Will My Order Take to Complete?
Upon final art approval, the majority of embroidery orders are typically processed and ready within 5-7 business days. Our production turnaround times may be affected by delivery of garments, large orders and seasonality.
Do You Offer a Rush Service?
We understand the importance of rush orders, and we are more than happy to accommodate them. Feel free to request a rush order, and we will do our best to expedite it to meet your specific needs. However, please note that for rush orders, there may be an additional upcharge. Rest assured, we will communicate any additional costs before finalizing your order.
Do you have set-up fees?
To prepare each design for embroidery, our embroidery department will digitize it. The digitizing fee for each design is $35, and this is a one-time charge. We’ll ensure your design is skillfully digitized to achieve the best results for your embroidered items.
Heat Transfers
What is the minimum order?
Our minimum order for heat press decoration is 12 pieces of the same design.
How Long Will My Order Take to Complete?
Upon final art approval, the majority of heat transfer orders are typically processed and ready within 5-7 business days. Our production turnaround times may be affected by delivery of garments, large orders and seasonality.
Do You Offer a Rush Service?
We understand the importance of rush orders, and we are more than happy to accommodate them. Feel free to request a rush order, and we will do our best to expedite it to meet your specific needs. However, please note that for rush orders, there may be an additional upcharge. Rest assured, we will communicate any additional costs before finalizing your order.
Promotional Products
What is the minimum order?
Our minimum order for promotional items is dictated by the product and distributor. Typically, the minimum order is 48 pieces.
Can I have the promotional items sent to my event or trade-show?
Yes, yet we cannot guarantee the delivery date since the decoration process is provided by a third-party decorator. We suggest order your promotional product well in advance of your event or trade-show to avoid any delays.
Does Heart and Hook decorate promotional items in-house?
No, all decoration for promotional items are provided by an authorized decorators within the promotional items associations.
